Dave Morton is Vice President of Operations for Automated Control & Technical Services in Bakersfield, CA, and he gets customer intimacy.Â According to Dave, itâ€™s a â€śbig deal.â€ť Â â€śEngineering, System Integration, installation and 24X7 support along with keeping in touch on a regular basis are critical.â€ť
He goes so far as to say that being there for customers when they need to bounce ideas off a knowledgeable person is simply part of job.Â â€śTurnkey accountabilityâ€ť canâ€™t happen any other way.Â Since Automated Control & Technical Services does both the electrical work and the systems integration, avoiding finger-pointing is a must.
With that breadth of responsibility assumed on behalf of customers, how do they keep control of their organization?Â The key is standards and procedures according to Morton.Â â€śOtherwise one of the company leaders would need to be directly involved in every project at every level,â€ť he says.Â That situation would prevent good customer service.
And the foundation of those standards and procedures?Â CSIA Certification.Â Itâ€™s been the roadmap for not only defining, but also consistently following their processes; ensuring both quality and tight project management.Â For Automated Control & Technical Services, itâ€™s also an important, 3rd party validation benchmark that customers can use to judge them before signing a contract.
Great insights from an experienced executive.Â Donâ€™t miss this one!